How to actually cancel Jobber — and keep your money.

Export your data before you touch anything

Do this first. Go to Clients → More Actions → Export Clients for a CSV or vCard of your client list — Jobber caps each file at 1,500 rows, so it'll email you multiple files if you have more. For job history and revenue, open Reports, pick a report, and click Email CSV; it lands in the inbox you sign in with. Individual quotes, jobs, and invoices can also be pulled one at a time as PDFs from their own More Actions menu. Don't skip your price book either — Gear icon → Settings → Products & Services → Export to CSV emails it to you (with fewer than 50 items it downloads right away), and it's the piece people forget until it's gone. Per Jobber's help center, reports and PDFs stop being reachable once the account is fully closed — see step 5. Jobber's client-export help article.

Those two CSVs aren't just archive copies — if you're landing in QuoteIron, they go straight in; see the panel below. How the import works, step by step.

Check your renewal date and the 30-day window

Per Jobber's own Terms of Service, a monthly plan just needs to be cancelled before its next renewal date. An annual plan is different — Jobber's terms require cancelling at least 30 days before the Renewal Commencement Date, or you're renewed, and billed, for the next full year. If you're on annual, don't wait until the week before — check your renewal date in Account and Billing today.

One more case, spelled out in Jobber's terms (updated September 22, 2026): an annual plan billed monthly is a one-year commitment paid in twelve installments. Cancel it partway through and Jobber treats that as a notice of non-renewal — your access runs to the end of the year, and so do the monthly payments.

Cancel the subscription — it's actually self-serve

Unlike some competitors, Jobber doesn't route this through a required phone call. Sign in to Jobber.com as an admin (only account owners/admins can do this), click the Gear icon, choose Account and Billing, find "Change your subscription," and click Cancel Subscription. Pick a reason from the dropdown and confirm on the popup. Per Jobber's own terms you can also cancel by phone if you'd rather — but you don't have to. See Jobber's cancellation help article.

Subscribed through the app? Cancel there instead

If you started your subscription inside the Jobber mobile app, cancel it there: More → Subscription, then the red Cancel Subscription button. And if you're actually paying through Apple's or Google's app-store billing — an in-app purchase, not Jobber's own checkout — Jobber's terms say plainly that you cancel through that app store's "manage subscription" screen; Jobber can't process the cancellation or a refund from its side.

Know "cancel" and "close the account" are two different steps

Cancelling stops billing and access at the end of your paid period — it does not delete your account or data. To fully close it, per Jobber's help center, an account owner has to separately email [email protected] and ask, or on iOS, use Gear icon → Profile → Close Account and type CLOSE to confirm. The account has to already be cancelled before it can be closed. Make sure step 1 is done first — closing is what cuts off your reports.

Get it confirmed, and don't expect a refund

Jobber's policy, stated plainly in its own terms and FAQ: "fees are non-refundable. There will be no refunds or credits for partial months of service, upgrade or downgrade refunds, or refunds for months unused with an open account." That holds whether you cancel the day after paying an annual invoice or ten months into it — budget for it going in. App-store subscriptions work the same way, but through Apple's or Google's refund process instead of Jobber's.

Watch your next statement anyway

Jobber's own BBB customer file shows a smaller version of the same pattern every cancellation guide warns about — one reviewer says they got "a random invoice from Jobber like our account was active" after already having cancellation confirmation; another reports Jobber "suspended my account but still tried to charge me the monthly subscription charge, despite having zero access." Keep your written cancellation and check the next one to two statements. If a charge lands after your confirmed date, dispute it with your bank and attach the confirmation.