By QuoteIron TeamUpdated 10 min read
Export your data, watch your renewal date, cancel, and get the cancellation confirmed. Jobber does not refund unused time, so cancel right before your renewal, not after it.
Cancelling is self-serve in the app or on Jobber.com, no call needed.
By QuoteIron TeamUpdated 10 min read
Follow these in order. Steps 1 and 2 are the ones that cost people money when skipped.
Do this first. Export your clients from Clients → More Actions → Export Clients (CSV or vCard), job and revenue history from Reports with Email CSV, and any quote, job, or invoice you need as a PDF from its own More Actions menu. Then export your price book from Gear icon → Settings → Products & Services → Export to CSV, the piece people forget until it's gone. Jobber's client-export help article.
Landing in QuoteIron? Both CSVs import directly; see the panel below. How the import works, step by step.
A monthly plan only needs cancelling before its next renewal date. An annual plan must be cancelled at least 30 days before the Renewal Commencement Date, or it renews and bills for another full year; check that date in Account and Billing today.
Sign in to Jobber.com as an admin (only account owners and admins can do this), click the Gear icon, and choose Account and Billing. Under "Change your subscription," click Cancel Subscription, pick a reason, and confirm on the popup. Jobber's cancellation help article.
In the Jobber mobile app, go to More → Subscription and tap the red Cancel Subscription button. If you pay through Apple's or Google's billing, cancel in that store's "manage subscription" screen instead, since Jobber can't cancel or refund it from its side.
Cancelling stops billing and access at the end of your paid period but does not delete your data. To close the account, email [email protected] as the account owner, or on iOS use Gear icon → Profile → Close Account and type CLOSE; this only works after cancelling, and closing cuts off your reports, so finish step 1 first.
Save the confirmation email or a screenshot of the cancelled status. You'll need it if a charge lands after your cancellation date (step 7).
Jobber's BBB customer file includes reports of invoices and charges after cancellation. If one lands after your confirmed date, dispute it with your bank and attach the confirmation.
Steps re-checked September 2026 against Jobber's own Terms of Service (updated September 22, 2026: cancellation, renewal-notice, monthly-billed annual plans, and refund sections) and its help center articles on cancelling a subscription (updated June 24, 2026), permanently closing an account, exporting clients (updated March 30, 2026), the Products & Services list (updated March 16, 2026) and reports (updated August 11, 2026). The BBB quotes above were fetched July 2026. Menu paths, notice windows, and support contacts can change — confirm current specifics with Jobber when you cancel.
Jobber’s help article (updated June 24, 2026, re-read October 8, 2026) says you can switch to a lower-tier plan at any time under Gear icon, Account and Billing; plan changes take effect at the start of your next billing period, so you keep your current features until then.
Before you cancel, make sure you've replaced the parts of Jobber you actually use. If you run a crew and lean on dispatch, routing or crew scheduling, line up a full replacement first — QuoteIron doesn't do those. But if you're one person who prices jobs, books the visit, sends the invoice and gets paid, that part is quick to stand back up:
Open the free book builder, pick your trade, and punch in your labor rate and markup. A flat-rate book prices itself from your numbers — no onboarding call. Already built a book inside Jobber? Import that Products & Services CSV instead and keep the prices you set.
Download QuoteIron from the App Store or Google Play — free for 5 jobs a month, no card. It runs offline — no signal required in the basement.
Tap the jobs, hand over a firm price, send a branded PDF or a link they can sign. One tap turns it into an invoice. Pro is $15.99/mo flat, cancelled in the App Store or Google Play.
Yes. Unlike some competitors, cancelling the Jobber subscription itself doesn't require a phone call — sign in to Jobber.com, go to Account and Billing, and click Cancel Subscription. App-store subscriptions cancel in the App Store or Google Play instead, not inside Jobber.
No. Jobber's own terms state fees are non-refundable, with "no refunds or credits for partial months of service, upgrade or downgrade refunds, or refunds for months unused with an open account" — true whether you cancel the day after paying or ten months into an annual term.
It applies to annual plans. Per Jobber's Terms of Service, you need to cancel at least 30 days before your Renewal Commencement Date, or you'll be renewed — and billed — for another full year. Monthly plans just need to be cancelled before the next renewal date, no 30-day window required. An annual plan billed monthly is different again: it's a one-year commitment, so cancelling early stops the renewal but not the remaining monthly payments.
No — they're two separate steps in Jobber's own process. Cancelling stops billing and access at the end of your paid period. Fully closing the account means separately emailing [email protected], or on iOS, using Close Account in your profile settings — and per Jobber's help center, it has to already be cancelled first.
It shows up, in a smaller way, on Jobber's own BBB customer review file — people reporting a stray invoice or a charge after they believed the account was cancelled or suspended. Get your cancellation in writing and check your next couple of statements; dispute anything that lands after your confirmed date.
QuoteIron. It's offline-first quoting and invoicing for one-person shops — free for 5 jobs a month, then $15.99/mo flat, with a build-your-own flat-rate price book, good/better/best options, e-signatures, one-tap invoices, a one-person schedule, and (with Pro) card payments to your own Stripe account. You can build a book free in your browser right now, then get the app on the App Store or Google Play, free for 5 jobs a month, no card.
Yes. Jobber’s help article (updated June 24, 2026) says you can switch to a lower-tier plan at any time under Gear icon, Account and Billing, and the change takes effect at the start of your next billing period.
Every one links its prices and quotes to the source.
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$15.99/MO FLAT · MONTH-TO-MONTH · CANCEL IN THE APP STORE OR GOOGLE PLAY, NO PHONE CALL · EXPORT YOUR DATA ANYTIME