How to actually cancel Housecall Pro — cleanly.

Export everything first

Do this before you cancel anything. Pull your customer list (Customers → Actions → Export), your job history (Jobs → Actions → Export), your price book (Settings → Price Book → Services or Materials → Export), plus estimates, invoices, and any reports you'll want later — the moment an account lapses, getting data back out is harder. Only an admin on the account can run the customer and job exports, and each one arrives by email as a CSV. Save everything somewhere you control.

Heads up on one thing Housecall Pro won't let you take: their own help center states that Profit Rhino price-book data cannot be exported — if you export services or materials, none of the Profit Rhino catalog is included. That's a $199/mo add-on you can never carry out, to us or to anyone else. Your own manually-added services and materials export fine.

If you're landing in QuoteIron, the customer and price-book CSVs go straight in — see the panel below. More on what imports and what doesn't.

Know that there's no self-serve button

As of September 2026, Housecall Pro's own help center still confirms cancellation goes through their support team, not a settings toggle. Don't waste time hunting for a "Cancel plan" button that isn't there. See HCP's billing & account help article.

Put your cancellation request in writing

Start it in a channel that leaves a paper trail. In the app, open the blue chat bubble, choose Support, then "Send us a message." Per Housecall Pro's help center and its terms you can also email [email protected]; its billing team says it reaches out within 1–3 business days. Clearly state you want to cancel, the effective date, and that you do not authorize further charges. Keep a copy.

Expect — and take — the phone call

Housecall Pro says it can't fully process a cancellation until a team member has spoken with the account owner by phone. So the call is part of the process, not a stall you can skip. Be ready for a retention pitch; if you're leaving, decline politely and restate the cancellation date in writing afterward.

Get written confirmation of the cancellation

This is the step that protects you. Ask for an email confirming the account is cancelled and the exact date billing stops. Screenshot it. Verbal "you're all set" is what the BBB complaints above were told before being charged again.

Ask about the 30-day money-back guarantee (if you just started)

Per Housecall Pro's help center, new subscribers may be eligible for a full refund of the monthly subscription fee within the first 30 days. Only that base subscription fee is covered — setup fees, postcards, chargebacks and other extras aren't refunded. If you're inside that window, ask for it explicitly and get the refund confirmed in writing too.

Watch your next two bank statements

Check your card or bank statement for the next one to two cycles. If a charge lands after your confirmed cancellation date, contact your bank or card issuer to dispute it and attach your written confirmation — several BBB complainants had to go to their bank to get credited. Don't assume it stopped; verify it stopped.